Play25 Privacy Policy —
Your Data, Our Responsibility

Play25 is a trusted online betting platform offering safe and transparent services for users in Bangladesh. Our Privacy Policy applies to the play25.im website, mobile app, and all associated services.

This policy explains what information play25 collects, how it is used, and the steps we take to protect your privacy. We believe transparency is the foundation of trust — and play25 is committed to keeping you fully informed at all times.

• This policy applies to all play25 services.
• By using our services, you agree to this policy.
• Users will be notified whenever the policy is updated.
• Feel free to contact us with any questions.

Play25 only collects information that is necessary to deliver our services, ensure security, and meet legal obligations. We never collect excessive or irrelevant data.

Play25 collects information in multiple ways — directly from you and automatically as you use the platform. Every method is fully secure and controlled.

• At Registration: Information you enter directly into forms.
• At Payment: Mobile banking details related to deposits and withdrawals.
• For Support Communications: Information you share with us via live chat or email.
• Automatically: Via cookies, log files, and browser data.
• Device information: Device information collected via mobile app or browser.

Play25 uses your data only for specific, legitimate purposes. We never sell your information to advertisers or use it for promotional activities without your consent.

• For account creation, management, and verification.
• To process deposits, withdrawals, and betting services.
• To ensure security against fraud and money laundering.
• For customer support and dispute resolution.
• To improve our services and refine the user experience.
• To comply with legal obligations and regulatory authority directives.
• To send relevant bonus and promotional offers (with your consent).

Play25 does not sell or transfer your personal data to third parties. Data may only be shared in the limited, controlled circumstances outlined below.

• Payment Processors: For processing payments via approved mobile banking services such as bKash, Nagad, and Rocket.
• Legal Authorities: When required to comply with a court order or government directive.
• Security Partners: We partner with certified cybersecurity firms to prevent fraud.
• Service Providers: Only contracted third parties who assist in operating play25's services.

Play25 uses industry-leading technology to keep your data secure. Our servers, databases, and communication channels are all encrypted and regularly audited.

• SSL/TLS 256-bit encryption — applied to all data transmissions.
• Two-factor authentication (2FA) is available.
• Passwords are stored in hashed form — unreadable by anyone.
• Data is stored on secure, firewall-protected servers.
• Regular security audits and penetration testing.
• Only authorized personnel have access to specific data.

Play25 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser that help improve the site's functionality.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain play25 services.

Play25 does not retain your data longer than necessary. Even after account closure, certain information may be kept for a specified period to meet legal obligations.

• Active Account Data: For as long as the account remains active.
• Transaction Records: 5 years (as required by financial regulatory rules).
• Communication Logs: 2 years.
• KYC Verification Data: 5 years after account closure.
• Analytics Data: 12 months (in anonymized form).

As a play25 user, you have specific rights over your personal data. To exercise these rights, contact us at support@play25.im.

• Right to Access: You can find out exactly what information play25 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You can object to the use of your data for specific purposes.

Play25 does not knowingly collect information from anyone under the age of 18. Our platform is strictly for adults. Age verification is mandatory at registration.

If you suspect a minor is using play25, please contact us at support@play25.im. We will take prompt action.

Play25 may update this Privacy Policy as needed — due to service changes, legal requirements, or security improvements.

• For major changes: Advance notice will be sent to your registered email or mobile number.
• Effective Date: Each update will clearly state its new effective date.
• Previous Version: A copy of the previous policy is available upon request.
• Continued use: Continued use of play25 after any updates will be considered acceptance of the revised policy.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. The play25 privacy team is always here to help.

• Email: support@play25.im — typically responded to within 24–48 hours.
• Live Chat: Log in to play25.im and reach us via live chat support.
• Help Center: help-center You'll find a detailed guide on the page.